The Coffee Shop Order That Needed One Small Fix

Nina: Hi. Could I have a latte, medium, with oat milk, please? And no ice. That was my order at the counter, because I’m trying to avoid dairy today.

Omar: Sure. Here you go. Oh, wait, this looks like regular milk, and it’s iced. Sorry about that. I may have picked up the wrong cup.

Nina: Actually, I asked for oat milk, not regular milk. Can I change that? I’d like it hot, too, please. I noticed the label says iced latte.

Omar: Of course. Would you mind waiting one minute? I’ll fix it now and bring the correct drink to your table. I’ll make a fresh one right away.

Nina: No problem. Thanks for checking. I just wanted to make sure the order was correct, since I only have a short break.

Omar: You were right to say something. Here’s the new latte, hot and with oat milk. Sorry again for the mistake, and thanks for your patience.

Nina: Thanks, that’s perfect. It tastes great. I appreciate the quick change, and the size is exactly what I wanted.

Omar: Glad to hear it. If you need anything else, just let me know. Enjoy your coffee, and have a nice afternoon.